Compliments and Complaints
We Value Your Feedback
At Next Mortgage Solutions, we strive to provide exceptional service and appreciate your feedback. Your compliments encourage our team, and your complaints help us improve our services. Please let us know how we are doing and how we can serve you better.
Compliments
If you had a positive experience with us, we would love to hear about it! Your compliments help us recognize and reward our team members for their hard work and dedication.
To submit a compliment, please contact us through one of the following methods:
Email: admin@nextmortgagesolutions.com
Complaints
We take all complaints seriously and aim to resolve them promptly and fairly. If you are dissatisfied with any aspect of our service, please let us know so we can address your concerns.
To submit a complaint, please follow these steps:
Contact Us: Provide details of your complaint, including your name, contact information, and a description of the issue.
Email: admin@nextmortgagesolutions.com
Acknowledgment: We will acknowledge receipt of your complaint within 5 business days.
Investigation: Our team will investigate your complaint and may contact you for further information.
Resolution: We will aim to resolve your complaint within 10 business days and will keep you informed of our progress. If we need more time, we will let you know the reason for the delay and provide an estimated resolution date.
Further Assistance: If you are not satisfied with our response, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA):
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne, VIC 3001
We appreciate your patience and cooperation as we work to resolve your complaint. Thank you for helping us improve our services.